Shipping objectives for repair

Check if we have a spare objective and place it instead of the defective one -also update this on the objectives list, as well as on the instrument's status bar and filemaker. If not, inlcude the request of a loaner objective to the company in the next step

Send email to Leica describing the problem to services.dach@leica-microsystems.com. The email should contain the serial number of the system that the objective belongs to, and the specifics of the objective (type of objective, magnification, etc...)

LEICA will send you a case number, a partially filled decontamination form, and and will tell you where to send the objective to, based on the damage

Fill decontamination form. Examples of the forms are here: Z:\zmboffice\Administration\Systempark\info geräte\Light microscopes\Objektive\Repairs

Pack the objective in the boxes that we have in the cabinet in H04, with the decontamination certificate in a plastic envelope outsde the box, and weight the item. Label templates (Label_for_box_Avery-Zweckform_L4734) can be found here:

Z:\zmboffice\Administration\Systempark\info geräte\Light microscopes\Objektive\Repairs.

Email leica to notify them of the shipment, attaching the decontamination certificate and stating the weight of the item

Ship the item making sure that you get a tracking number, which you can update on the objectives list on teams -also include that the objective has been shipped

Check if we have a spare objective and place it instead of the defective one -also update this on the objectives list, as well as on the instrument's status bar and filemaker. If not, inlcude the request of a loaner objective to the company in the next step

For ZEISS send an email to service.ch@zeiss.com explaining the issue and fill the decontamination form Examples here: Z:\zmboffice\Administration\Systempark\Reparaturen_Wartung_Service\2023\Zeiss_LSM980_Airy\broken 63X

The email should contain the serial number of the system that the objective belongs to, and the specifics of the objective (type of objective, magnification, etc... )

Pack the objective in the boxes that we have in the cabinet in H04, with the decontamination certificate in a plastic envelope outsde the box, and weight the item. Label templates (Label_for_box_Avery-Zweckform_L4734) can be found here:

Usually the Items are shipped to:Ms. Christel Rinck Customer Care Service Carl Zeiss AG ZEISS Group Feldbachstr. 81, 8714 Feldbach

Follow up with the companies of the status of the repair in the span of two months. It isually takes AT LEAST about that long to get the objectives back

Once the objective is back, update the filemaker and the objectives list

Place the objective back on the system, making sure that

Test the image quality

Adjust parfocality